Refund policy
We have a 14-day return policy, which means you have 14 days after the delivery date confirmed by the carrier to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, click https://usu6rc-1u.myshopify.com/apps/return_prime. During the return request, you'll also have the option to choose a refund to your original payment method or store credit. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@bonbiaswimwear.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
We reserve the right to issue a partial refund for items returned in a condition that differs from how they were received (for example, damaged or missing original packaging).
Exchanges
To get the best result quickly, we recommend returning the item you have, and once the return is accepted, making a separate purchase for the new item.
Return Shipping
We'll provide a prepaid return shipping label for eligible returns. The cost of return shipping will be deducted from your refund.
For international returns outside the European Union, customers are responsible for return shipping costs and any customs or duties fees. The same 14-day return window and condition requirements apply.
European Union — 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days for any reason and without justification, subject to the same condition requirements above. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method or as store credit (based on your selection during the return request) within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hello@bonbiaswimwear.com.